Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Interview with Sundi Balu, Telstra

Peter Coffee, VP for Strategic Research, Salesforce, speaks with Sundi Balu, CIO, International, Telstra, during the Dreamforce '14 Keynote pre-show.

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
View Full Article