Interview with Zalora

Interview with Zalora

Interview with Zalora

Interviewee: Magnus Grimeland, Managing Director & Co-founder, Zalora Questions: - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - What is your opinion on the O2O opportunities in Asian markets? Do you see a strong growth in the next 5 years? - Big Data is no longer the concern of a single function within a company. Do you agree with this? In your opinion, whose responsibility is it to oversee Big Data implementations (i.e., who makes the final decision)?

By Vocalcom

The Benefits of a Native Predictive Dialer in Salesforce

When it comes to new technology, one of the more pressing issues can be finding a way to integrate new elements and components into your existing systems. With a native predictive dialer, such as that offered by Salesforce, the world’s largest CRM solutions provider, contact centers are able to experience the benefits of predictive dialing seamlessly and with no fuss....
View Full Article