Interview with Zorpia

Interview with Zorpia

Interview with Zorpia

Interviewee: Jeffrey Ng, Chief Executive Officer, Zorpia Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - Pertaining to Asian markets, do you see Big Data playing a more central role in the development of one's marketing strategies? - How can organisations implement a cost-effective Big Data strategy?

By Vocalcom

Why Your Contact Center Needs Vocalcom's Predictive Dialer Software

Vocalcom’s predictive dialer software has been proven to increase agents’ contact rates by up to 74 percent, agent productivity by up to 55 percent and agents’ closing rates by an average 32 percent. For those companies who are still unsure of why they need the market’s most powerful predictive dialing solution, take a cue from Westcon Group, who recently partnered...
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