Interview with Zorpia

Interview with Zorpia

Interview with Zorpia

Interviewee: Jeffrey Ng, Chief Executive Officer, Zorpia Questions: - What does it mean to be a truly "customer-centric" organisation? - How important is voice-of-customer (VOC) in capturing customer loyalty and retention? - Pertaining to Asian markets, do you see Big Data playing a more central role in the development of one's marketing strategies? - How can organisations implement a cost-effective Big Data strategy?

By Vocalcom

Taking a Step Back Could Be Your First Step Toward Progress

The proliferation of mobile technology and interactive customer solutions has undeniably made the job of the call center easier. Contacting and interacting with customers is easy, managing accounts and customer history is simple, and a well-implemented call center application or solution can make the company’s side of the equation easy to navigate. However, in an age of countless solutions, there...
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