Introduction: A Journey to Media Server Enlightenment

Introduction: A Journey to Media Server Enlightenment

Introduction: A Journey to Media Server Enlightenment

Dialogic introduces a new web series by Dan Wolanski. He is going to inform and educate you on various topics surrounding the media server product that he supports. This will include overviews on developing, testing and deploying solutions on WebRTC, SIP, VOIP, REST, MSML, VXML, NETANN, JSR309, STUN, ICE, TURN etc... If you have a question or a topic that you would like see covered please comment or contact him via the social media sources below: Subscribe and you wont miss anything! http://www.youtube.com/subscription_center?add_user=dialogiccorp Follow Dialogic on Twitter https://twitter.com/Dialogic Follow Dan Wolanski on Twitter: https://twitter.com/Dan_Wolanski Visit the Dialogic Exchange Network for more information: http://www.dialogic.com/den/default.aspx Like us on Facebook https://www.facebook.com/DialogicInc Follow Dialogic on LinkedIn: http://www.linkedin.com/company/dialogic?trk=fc_badge Follow Dialogic on Google+: https://plus.google.com/s/Dialogic%2C%20Inc#s/Dialogic,%20Inc

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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