IT Conductor discusses the value of SAP HANA

IT Conductor discusses the value of SAP HANA

IT Conductor discusses the value of SAP HANA

IT Conductor joined the Startup Focus program because their solution requires a platform that can support large volumes of data and huge processing power - SAP HANA.

By Vocalcom

Robotic Process Automation and the Contact Centre

I attended a very interesting "round table" lunch recently hosted by Teleperformance. It was titled RPA and Making Customer Service Easy. I was intrigued. What was RPA? How had I missed it? After all, I hear about most new products or innovations that effect the Contact Centre. Had we invented a Robot that sat there 24x7 and answered each and...
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