IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

Tukaj je na voljo videoposnetek s pregledom, kako lahko vodje podpore za stranke s programom Microsoft Dynamics CRM nastavijo čakalne vrste za večkanalno, samodejno ustvarjanje primerov iz e-pošte in družabnih kanalov. Pojasni tudi določanje zasebnih čakalnih vrst, nastavitev vlog za samodejno ustvarjanje primera ter pregled nad vsemi čakalnimi vrstami iz mreže upravljanja storitev. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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Part 2 - Turning Your Contact Center into More than Just a Cost Center

One huge challenge today for many enterprises is supporting consumers who begin transactions on one channel and then move to another. In part one of this series, we examined how customer experience teams need to better optimize these strategies for companies’ overall goals and objective with advanced, integrated call center software solutions. Perhaps one of the biggest downfalls for a...
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