Jacada Visual IVR plus

Jacada Visual IVR plus

Jacada Visual IVR plus

Imagine touching your way through the IVR without listening to each voice prompt or struggling with voice recognition! We know the last thing you want to do is maintain another set of customer interaction scripts. So we make things easy for you: Visual IVR+ works with your existing IVR scripts.

By Vocalcom

5 Key Values at the Core of Millennial Customer Experience

Modern customer experiences are not just about good service delivered through advanced technologies or greater availability. As many brands have taken note, modern customers look for rich, customer-centric experiences that align with customer values. Millennial customers arguably embrace these ideals more than any other generation, as their digital savviness, sense of efficiency, and desire for personalized service have reshaped the...
View Full Article