Jason Stanton speaks to us Customer Contact Expo 14

Jason Stanton speaks to us Customer Contact Expo 14

Jason Stanton speaks to us Customer Contact Expo 14

Jason Stanton, Head of Guest Experience at Odeon, speaks to the team behind Customer Contact Expo about what he thinks will be important in 2015 and his thoughts about the show.

By Vocalcom

6 Ways Technology Can Enhance the Customer Experience

Giving customers a seamless experience is the rule these days, and technology is vital to making it possible. The challenge, however, lies in making each experience effortless as well, as technology that is poorly implemented or demands too much from the user can seriously compromise the experience. For this reason, many would argue that the answer is not just using...
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