Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

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Part 3 - Are You Reaching All the Customers You Can? How Twitter Can Help

In parts one and two of this series, we detailed ways that two huge brand names – Paramount Pictures and Etsy – leverage Twitter to remain thought-leaders in their respective spaces. Twitter continues to gain traction in the customer service space regardless of specialty. For example, your call center solution could integrate social media to help enhance your digital customer...
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