Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

By Vocalcom

Revitalizing the Contact Center with a CRM Software Solution

In business-client relations, contact centers are often the hub within a company which makes the most direct contact with customers. Contact center employees are in a position that requires handling tremendous amounts of data regarding their customers, timing customer service efficiently, and representing the brand in a professional and knowledgeable manner. These employees therefore need access to data-rich software which...
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