Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

By Vocalcom

Enjoying Your Call Center's Social Life with Facebook

You have just arrived at the airport from a wonderful and relaxing exotic vacation. As you wait at baggage claim, you decide to connect to Facebook with your smartphone to rave all about how great your trip was; the food, the flight, the hotel and more. Instantly, your travel agent sees your comment on the social networking site and responds...
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