JLT Canada Health Benefits Management

JLT Canada Health Benefits Management

JLT Canada Health Benefits Management

With a focus on user experience and the latest Web technologies, Macadamian worked with JLT Canada to revitalize a complex, legacy benefits management system.

By Vocalcom

6 Tips for Satisfying Customers on the Voice Channel

With all the discussion of messaging apps, chatbots, and live chat, your company may think that the voice channel is a thing of the past. In reality, while digital channels are used most prominently in today’s customer service, many people still call brands when they need assistance. As many studies have shown, digital channels are favored only when they work...
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