John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990), a partner at MSD Capital, talks about providing opportunities for others, and lessons he learned at HBS. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3495&cindex=3

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How the Banking Industry Can Leverage a Unified Digital Call Center

Banks have always been a top performer in the call center industry. The need for optimally performing contact centers in this industry is extremely high – especially for an organization that consistently handles extremely sensitive and private customer information. For banking or financial institutions, the call center is normally considered a great way to slash costs and improve customer satisfaction;...
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