Jules Pieri, Founder, The Grommet

Jules Pieri, Founder, The Grommet

Jules Pieri, Founder, The Grommet

Pieri, who received her MBA from HBS in 1986, founded The Grommet, which is a product launch platform that discovers and celebrates innovative companies.

By Vocalcom

What is an Informal Contact Center?

With budgets today at an all-time low, companies are continually looking for ways to increase performance and reduce costs in the call center. From IVRs to website FAQs to live online chat, there are many ways companies can bring the cost of a call in line with the value of the customer. But these aren’t the only ways companies are...
View Full Article