Jules Pieri, Founder, The Grommet

Jules Pieri, Founder, The Grommet

Jules Pieri, Founder, The Grommet

Pieri, who received her MBA from HBS in 1986, founded The Grommet, which is a product launch platform that discovers and celebrates innovative companies.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
View Full Article