Jules Pieri (MBA 1986) - Promoting Citizen Commerce

Jules Pieri (MBA 1986) - Promoting Citizen Commerce

Jules Pieri (MBA 1986) - Promoting Citizen Commerce

Entrepreneur Jules Pieri (MBA 1986) launched The Grommet with a goal of bringing undiscovered, unusual products to market and helping their creators succeed. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=4344&cindex=2

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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