Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

This short video represents the kind of CX professional that is involved in CX Day 2014; Karl, the CX professional, is passionate about implementing a customer experience strategy at his organization and making a difference at all levels of the company. This video shows Karl, shares information about his profession, and the many ways he plans to celebrate customer experience and the professionals that make it happen on CX Day, a celebration of customer experience led by the CXPA.

By Vocalcom

Using Your Call Center to Rise above the Retail Clutter

In the highly competitive U.S. retail market, finding new customers is a constant challenge. Leaders generally gain market share two ways: by taking customers away from their rivals, or by getting existing customers to spend more. Despite this, there is a third strategy for getting new customers that is quietly becoming popular among a small set of frontrunners: Garnering the...
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