Kelly Roofing: Ken Kelly at Convergence 2015

Kelly Roofing: Ken Kelly at Convergence 2015

Kelly Roofing: Ken Kelly at Convergence 2015

In the "SMB success in a mobile-first, cloud-first world" session with Wayne Morris at Microsoft Convergence 2015, Ken Kelly talked about how Kelly Roofing delivers big company customer service as a small, local business. Watch the highlights at https://youtu.be/O2mR5IPlE60 and learn more about Microsoft Convergence at http://www.microsoft.com/convergence Watch highlights from all of the Microsoft Convergence 2015 General Sessions here: Empowering your mobile workforce: Tony Prophet at Convergence 2015 http://youtu.be/oD0RXJBmq0Y Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff http://youtu.be/5N1rc7ZW2bI Modern marketing with Chris Capossela & Allison Watson: Convergence 2015 https://youtu.be/0YivfiB80vg SMB success in a mobile-first, cloud-first world: Wayne Morris at Convergence 2015 https://youtu.be/O2mR5IPlE60 Data will change your business, it’s up to you how much: James Phillips at Convergence 2015 https://youtu.be/gbphiCDtvbA Reinventing business productivity to maximize customer value: Julia White at Convergence 2015 https://youtu.be/fbEdC9a-F5Q Digital detectives: Protecting data, commerce and privacy in the age of cybercrime http://youtu.be/VaeBNJXnzI8

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Five Awesome Ways to Encourage Non-Customer Facing Employees

Every employee has a role in the customer lifecycle continuum; IT keeps the call center up and running, purchasing acquires cutting-edge products that customers want, shipping ensures those products are delivered on time and in excellent condition, and accounting makes sure all employees get paid, which keeps them happy and productive. Sometimes, though, non-customer facing employees (the guys in the...
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