Kennametal: Steve Henna at Microsoft Convergence 2015

Kennametal: Steve Henna at Microsoft Convergence 2015

Kennametal: Steve Henna at Microsoft Convergence 2015

In the "Reinventing business productivity to maximize customer value" session with Julia White at Microsoft Convergence 2015, Steve Henna from Kennametal shared how Microsoft technology has the organization increase productivity and the flow of information across their business. Watch the highlights at http://youtu.be/5N1rc7ZW2bI and learn more about Microsoft Convergence at http://www.microsoft.com/convergence Watch highlights from all of the Microsoft Convergence 2015 General Sessions here: Empowering your mobile workforce: Tony Prophet at Convergence 2015 http://youtu.be/oD0RXJBmq0Y Re-Imagining the enterprise for a mobile first, cloud first world: Judson Althoff http://youtu.be/5N1rc7ZW2bI Modern marketing with Chris Capossela & Allison Watson: Convergence 2015 https://youtu.be/0YivfiB80vg SMB success in a mobile-first, cloud-first world: Wayne Morris at Convergence 2015 https://youtu.be/O2mR5IPlE60 Data will change your business, it’s up to you how much: James Phillips at Convergence 2015 https://youtu.be/gbphiCDtvbA Reinventing business productivity to maximize customer value: Julia White at Convergence 2015 https://youtu.be/fbEdC9a-F5Q Digital detectives: Protecting data, commerce and privacy in the age of cybercrime http://youtu.be/VaeBNJXnzI8

By Vocalcom

Adapting to the Needs of a New Generation of Disgruntled Customers

Every company loves the appreciative and cooperative customer. This person is the ideal interaction that fits neatly into a box, essentially representing reliable, repeat business. The unfortunate reality, however, is that satisfied customers aren’t your only customers. In fact, the ones that your company interacts with the most are likely on the “seeking satisfaction” end of the spectrum. Knowing your...
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