KLM's Premier Success Story

KLM's Premier Success Story

KLM's Premier Success Story

"Premier+ Success helps us ensure that we meet our SLAs," says Robertjan Groenveld, Social Media Tooling Manager for KLM. "Social media is evolving quickly and we have to make quick adjustments to Salesforce, such as field changes and workflow rules, in order to keep up with their evolving APIs. If we don't do the adjustments right, it has a big impact on customer satisfaction." Learn how KLM increases productivity for end users and drives business value with Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/klm.jsp

By Vocalcom

Part 1 - Top Features of the World's Most Disruptive Cloud Call Center Solution

Keyword addressed: call center software Vocalcom’s feature-rich, award-winning call center software is designed to not only meet but exceed today’s demanding and always changing business needs. It takes a lot to stay ahead of the game – what with vigorous customer demand, a constantly evolving technological landscape and a growing number of players in the space. That is exactly why...
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