KONE's Premier Success Story

KONE's Premier Success Story

KONE's Premier Success Story

KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 5,000 users. The most important feature of Premier+ was responsiveness and 24/7/365 support, because KONE operates globally. "We have achieved a win/win relationship with Premier+ Success," says Laurent Martinache, Senior IT Manager at KONE. "Our Customer Support Manager has helped us with best practices. We have improved our support experience for end users, and we have increased our internal IT productivity, allowing us to focus on strategic projects instead of day-to-day business operations." Learn how KONE improves support for end users and increases productivity of IT staff with Salesforce Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/kone.jsp

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Customers nowadays have so many choices when it comes to choosing brands, making it challenging for companies to deliver greater customer experiences than their competitors. Showing appreciation for happy customers through loyalty programs and marketing offers may keep these customers satisfied, but what about your unhappy customers?Customer churn is a dismal reality when these customers are ignored, stifling brand growth...
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