KONE's Premier Success Story

KONE's Premier Success Story

KONE's Premier Success Story

KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 5,000 users. The most important feature of Premier+ was responsiveness and 24/7/365 support, because KONE operates globally. "We have achieved a win/win relationship with Premier+ Success," says Laurent Martinache, Senior IT Manager at KONE. "Our Customer Support Manager has helped us with best practices. We have improved our support experience for end users, and we have increased our internal IT productivity, allowing us to focus on strategic projects instead of day-to-day business operations." Learn how KONE improves support for end users and increases productivity of IT staff with Salesforce Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/kone.jsp

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Contact center agents handle tremendous amounts of customer data on any given day, using this information to deliver excellent customer service while representing brands in a knowledgeable manner. These employees therefore need access to data-rich software that allows them to interact with customers in the most efficient way possible. The solution? CRM, or customer relationship management, software. With an optimum...
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