KONE's Premier Success Story

KONE's Premier Success Story

KONE's Premier Success Story

KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 5,000 users. The most important feature of Premier+ was responsiveness and 24/7/365 support, because KONE operates globally. "We have achieved a win/win relationship with Premier+ Success," says Laurent Martinache, Senior IT Manager at KONE. "Our Customer Support Manager has helped us with best practices. We have improved our support experience for end users, and we have increased our internal IT productivity, allowing us to focus on strategic projects instead of day-to-day business operations." Learn how KONE improves support for end users and increases productivity of IT staff with Salesforce Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/kone.jsp

By Vocalcom

5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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