Lesley Invites You to the 2015 CXPA Insight Exchange

Lesley Invites You to the 2015 CXPA Insight Exchange

Lesley Invites You to the 2015 CXPA Insight Exchange

Please consider joining us May 5 & 6 in San Diego, CA for the 2015 CXPA Insight Exchange. This two day event is unlike other in that it is planned and executed by CXPA members just like you. Much of the event is member-to-member sharing and you'll leave with a number of new tools and best practices you can put into place within your own CX programs. http://www.cxpa.org/?page=2015_IE

By Vocalcom

Age is Just a Number: All Generations Demand Effortless Customer Service

Most likely, you’ve heard the phrase “Age is just a number.” In the contact center industry, this slogan rings especially true. Although customer service channel usage has significantly shifted from only a few years ago, all generations demand – and deserve – effortless customer service. Whether it’s e-mail, chat, mobile or traditional voice, the end result should be the same:...
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