Lightning Process Builder Feature Demo

Lightning Process Builder Feature Demo

Lightning Process Builder Feature Demo

Build powerful apps that automate work and improve productivity in just a few clicks with the new Lightning Process Builder for the Salesforce1 platform.

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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