Live Expert - Video Chat Customer Engagement

Live Expert - Video Chat Customer Engagement

Live Expert - Video Chat Customer Engagement

ClairVista's Live Expert is the most advanced and widely deployed video chat customer service system available and is used by numerous industry leaders. With 1 click and no software to download or install, customers are instantly connected with live video chat agents for face to face personalized service. Agents share content and co-browse on the customers screen to provide a full-service experience that drives results: 80% Sales Conversion Rate 100% Increase in Average Order Size 99% Customer Satisfaction. Live Expert embodies six years of research, development, and operating experience providing video chat customer service solutions. Key features include: • One click ease of use for customers. • Agent has visibility & control of customer's experience. • Co-browsing, desktop sharing, file transfers. • Integrated call-back which connects to video chat. • Integrated text chat for customer who do not have microphones. • Call routing, transfers, queue management. • Video and audio quality enhancement. • Session monitoring, recording, analytics, reporting. • Comprehensive patents Visit www.clairvista.com to learn more or to request a live demonstration.

By Vocalcom

Downtime and Disaster Recovery 101

There are countless aspects of running a successful enterprise; employee retention and satisfaction, customer relations, effective advertising and day-to-day operation, just to name a few. With so much to think about, it is possible that two of the more costly aspects – dealing with downtime and being prepared for disaster – might slip through the cracks. Electrical outages occur, Internet...
View Full Article