Live Nation powers its Customer Journey with Salesforce

Live Nation powers its Customer Journey with Salesforce

Live Nation powers its Customer Journey with Salesforce

LiveNation creates personalized, 1:1 customer journeys using Salesforce ExactTarget Marketing Cloud.

By Vocalcom

Measuring Employee Engagement in the Modern Contact Center

A key aspect of running a successful business involves maintaining and strengthening the resources that a company already possesses. Along with the prevention of churn, employee retention is just as, if not more, important. For call centers, improving employee retention means more than just saving paperwork – it means a more reliable infrastructure of engaged employees, as well as significant...
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