Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones from Our Social Times took time out of his busy schedule at Customer Contact Expo 2014 to discuss the impact social media is having on businesses from a customer service perspective.

By Vocalcom

Cloud Computing to Take European Healthcare Industry by Storm

Two of the most important items on any verticals’ “To-Do List” are usually always the same: Improve quality and improve costs. The cloud has been a hit for business professionals seeking to achieve the above with advanced call center solutions, and now, the European healthcare industry is finding that cloud computing can do just the same. A new report by...
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