Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones from Our Social Times took time out of his busy schedule at Customer Contact Expo 2014 to discuss the impact social media is having on businesses from a customer service perspective.

By Vocalcom

Part 2 - 10 Quick, Need-to-Know Facts for Call Center Survival

When call center executives were asked what were the top challenges they faced when it came to “Intraday Management” (the day-to-day running of their call center) they picked 10 areas of concern. While part one of this article addressed the first five topics, this concluding portion will tackle five other challenges managers confront – from allocating idle time and allowing...
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