Marc Andreessen Moderated by Emily Chang

Marc Andreessen Moderated by Emily Chang

Marc Andreessen Moderated by Emily Chang

Marc Andreessen Moderated by Emily Chang

By Vocalcom

7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
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