Marketing Cloud Keynote: The Journey is the Reward

Marketing Cloud Keynote: The Journey is the Reward

Marketing Cloud Keynote: The Journey is the Reward

Your customers are on a journey. At every turn, they have choices--choices to engage with, buy from, or walk away from your brand. And the stakes are high. If you don't lead your customers through this journey, delivering what they need, when they need it, and how they want to receive it, they'll find someone who does. Join Scott McCorkle, Marketing Cloud CEO, and leaders from the world's most powerful brands to hear how they're building 1:1 customer journeys across email, mobile, social, web, and more.

By Vocalcom

5 Tips for Employee Engagement in the Contact Center

Contact center agents are on the front lines of customer service, serving as brand experts and customers’ trusted human connection to a company all at once. Given the demanding rhythm of contact centers, agents run the risk of feeling overwhelmed or burned out. Customer service aside, many companies across various industries are nowadays embracing an employee engagement approach, finding ways...
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