Marketo Customer Testimonial: Mary Rosai, Charles Schwab

Marketo Customer Testimonial: Mary Rosai, Charles Schwab

Marketo Customer Testimonial: Mary Rosai, Charles Schwab

In this Marketo video testimonial, Mary Rosai, Senior Vice President of Institutional Services Marketing at Charles Schwab talks about how Marketo meets the needs of the highly complex environment of the financial services industry and offers solutions for both B2B and B2C marketing. In addition, Marketo offers Schwab transparency across marketing and sales and the ability to assign attribution to show the impact marketing has on the organization.

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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