Matthew Reich | City Harvest

Matthew Reich | City Harvest

Matthew Reich | City Harvest

Matthew Reich takes a healthy stand against hunger in New York City. City Harvest is making 50 million pounds of food available to families facing hunger throughout New York City. They rescue fresh fruits and vegetables that would otherwise be wasted and redistribute them to over 500 emergency food programs – Matthew uses Windows to help them streamline the process. Find out more: http://cityharvest.org

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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