Mature Your CX Measurement

Mature Your CX Measurement

Mature Your CX Measurement

Increasingly sophisticated measurement frameworks are raising the bar on what great customer experience looks like.

By Vocalcom

Vocalcom Supports Cosevad's Quickly Growing Call Center

For Cosevad, a wholly-owned subsidiary of the Generali Group involved with selling health, life, disability and funeral insurance products, happier agents plus happier customers equals greater economic success. And with a short-term goal of more than tripling its employee base, the company was in search of a solution to drive efficiencies in its quickly expanding contact center. The company enlisted...
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