Max Geerling Testimonial

Max Geerling   Testimonial

Max Geerling Testimonial

Max Geerling, Head of Product Management, Cards and iDEAL, Currence Netherlands Customer Festival 2014

By Vocalcom

The Dominance of Voice as a Preferred Customer Service Channel

Many contact centers nowadays utilize an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When done right, this can be an excellent approach to meeting the demands of customers and marketing a brand. However, the rising popularity of chat and social media have not diminished the value of the traditional customer service channel: voice....
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