McGraw-Hill's Success Story

McGraw-Hill's Success Story

McGraw-Hill's Success Story

McGraw-Hill uses the Salesforce1 Platform to build apps to connect sales reps on campuses across the country.

By Vocalcom

Can IVR Destroy the Customer Experience? Press 1 or "Say Hello to Visual IVR"

When customers reach out to contact centers for support, they want quick and efficient service. As more and more contact centers strive to implement automation into their customer service strategy, one excellent advance in contact center software has been the innovation of IVR, or interactive voice response. IVR is a telephony system that uses either speech-recognition or touch-tone technology to...
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