McGraw-Hill's Success Story

McGraw-Hill's Success Story

McGraw-Hill's Success Story

McGraw-Hill uses the Salesforce1 Platform to build apps to connect sales reps on campuses across the country.

By Vocalcom

Raising the Standards of the Telephone Call Center

When the Affordable Care Act website was encountering some problems, a phone number was given for customers to dial into to seek assistance. For those of us dealing with call center software, though, the notion of a telephone-only call center seemed like a well-intentioned – yet perhaps unrealistic – solution to a multi-channel problem. Those in the health policy industry...
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