McGraw-Hill's Success Story

McGraw-Hill's Success Story

McGraw-Hill's Success Story

McGraw-Hill uses the Salesforce1 Platform to build apps to connect sales reps on campuses across the country.

By Vocalcom

Don't Underestimate the Power of Online Service for Older Customers

The telephone still stands as the preferred method of communication for older consumers; however, the right call center software solution can be the key needed to bringing more of these traditional individuals over into the online realm. Confusion and usability are often cited as top reasons for older customers staying away from online service, but a recent study by Forrester...
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