Meet Ava: The New Face of Business Engagement

Meet Ava: The New Face of Business Engagement

Meet Ava: The New Face of Business Engagement

www.Avaya.com/Ava Say hello to Ava, the new face of business engagement. She’s a business communications professional with a passion for bringing people together through the power of Avaya’s tools. To put it in Ava’s words, “I’ve always been amazed at the transformative magic of communication. At its core, doing business is about communicating and engaging and it is critical for groups and individuals to be able to connect effectively. “Communications technology is an amazing tool that helps facilitate these connections, but at the end of the day, it’s the relationships that technology enables that really make a difference.” For more information about Ava: www.Avaya.com/Ava Connect with Avaya Facebook: http://goo.gl/SziZnj Twitter: http://goo.gl/wBwXyM Google+: http://goo.gl/vwdkZ7

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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