Mercedes-AMG: Driving High Performance with SAP

Mercedes-AMG: Driving High Performance with SAP

Mercedes-AMG: Driving High Performance with SAP

To quickly monitor sensor data on the interactions of up to 100 engine components, Mercedes-AMG worked with the SAP® Active Global Support organization to deploy a solution that combines SAP® Business Suite powered by SAP HANA® and sensor technology from Modern Horsepower.

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7 Essential Tips for Reducing Average Handling Time

Time plays a key role in customer service. Customers seek meaningful yet quick responses, while companies need to deliver quality experiences while avoiding long and costly service interactions. For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions...
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