Mercedes-AMG: Driving High Performance with SAP

Mercedes-AMG: Driving High Performance with SAP

Mercedes-AMG: Driving High Performance with SAP

To quickly monitor sensor data on the interactions of up to 100 engine components, Mercedes-AMG worked with the SAP® Active Global Support organization to deploy a solution that combines SAP® Business Suite powered by SAP HANA® and sensor technology from Modern Horsepower.

By Vocalcom

Customer Service Reps Are No Longer at the Bottom of the Food Chain

Today’s call center solutions have taken agents and heightened them to levels of personalized support that could not be obtained without the addition of technology. However, the technology and its features are only as powerful and capable as the people who are utilizing them. This means that managers must seek out and hire agents who are as tech-savvy as they...
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