Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

Best Practices for Gauging Employee Engagement

Every company wants to know whether its employees are helping it succeed and grow. In particular, evaluating the sales and service staff—those who are the face of the company and are intimately involved in growing the bottom line—is a priority.  Surveys have shown that employees who are fully engaged are more likely to be committed to achieving company goals. Therefore,...
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