Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

How Will the Cloud Affect the Future of Your Business?

The quickest, easiest and most effective call center is one that operates on cloud-based call center software. There’s nothing simpler than managing all customer interactions through one single user interface while delivering great agent productivity. With the cloud becoming more popular in the workplace, have you ever wondered how it will affect the future of your business? Cloud call center software can...
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