Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

Key Differences Between Disaster Recovery and Business Continuity

With 73 percent of businesses having experienced some type of operations interruption over the past five years, it has become more critical than ever before to understand the importance and distinctions between disaster recovery (DR) and business continuity (BC). Oftentimes, the definitions of the two terms get muddled together because they both strive to achieve a similar goal: save businesses...
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