Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

When you shop at a small business, you’re impacting your whole community. Here's a message from U.S. Small Business Administration Administrator Maria Contreras-Sweet encouraging you to #ShopSmall at your favorite neighborhood stores in honor of the 5th annual Small Business Saturday. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

Is Your Contact Center a Social Butterfly or a Wallflower?

Today, customers are pinning, “liking,” re-tweeting and more – all which are opportunities for the contact center to penetrate its clientele and secure sales. Salesforce.com Senior VP, Dave Kellogg, reports that social media adoption in the contact center is currently at an approximate 19 percent and is expected to grow about 23 percent in the next 12 months – more...
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