Microsoft & SAP: Innovating For Your Success

Microsoft & SAP: Innovating For Your Success

Microsoft & SAP: Innovating For Your Success

Together, Microsoft and SAP have reimagined their long standing partnership to invest in key area most relevant to todays businesses. Solutions in Cloud, Mobile, Industry and Interoperability aim to bring SAP apps and data to life in Office, while SAP apps can also be run on Microsoft's Azure Cloud, and SAP data is accessible on Windows devices of all form factors.

By Vocalcom

The Secret to Faster First Call Resolution is No More

Cost per contact (CPC) is the call center’s most volatile operating expense. The longer the average talk time, and the higher the number of times the customer must interact before getting a resolution, the more expensive the call’s resolution. It’s a relatively simple concept. CPC is also the metric with the most potential for improvement; therefore, the software that helps...
View Full Article