Microsoft and the privacy of your data in the cloud

Microsoft and the privacy of your data in the cloud

Microsoft and the privacy of your data in the cloud

Learn more at http://digitalconstitution.com/ Despite its name the cloud has a physical presence. It is in reality a series of data centers around the world, housing millions of powerful computers that make these things possible. This data is your data, just as the data on your hard drive is yours, but it resides in data centers managed by technology companies. Microsoft’s data center located in Dublin, Ireland has been getting a lot of attention. The U.S government served Microsoft with a search warrant seeking to compel us to provide email content stored exclusively in the Dublin data center. Microsoft is resisting this warrant on the grounds that digital content should have the same privacy protections as physical content. The U.S. government would not attempt to travel to another country and execute a search warrant. The approach shouldn’t change just because that content is stored digitally. We believe the government’s approach is ultimately putting the privacy rights of Americans at risk and challenging the ability of people around the world to rely on the privacy protections of their own governments and laws. It risks undermining trust in technology.

By Vocalcom

Research Shows Millions in Savings With Online Self-Service Approach

Research shows that the financial benefits of implementing online self-service for contact center customer service are insurmountable. Don’t get us wrong, multi-channel customer service is touted as being the future of the contact center, but sometimes, customers inevitably want to serve themselves. So, what better way to handle their inquiries than online? If your customers are misusing or abusing your...
View Full Article