Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Hear from Derek Wilson, CIO of Origin Enterprises PLC, one of the finalists for the Microsoft Convergence 2014 Europe Customer Excellence Awards, on how Microsoft Dynamics AX and partner Columbus have helped improve productivity & management information, as well as integrate three separate business platforms into a single set of processes. For more Microsoft Dynamics Customer Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

6 Tips for Agent Empowerment in the Contact Center

Brands nowadays recognize that happy customers are often those who feel the most empowered. When customer engagement is efficient, timely, and conducted in a friendly manner, customers tend to become loyal advocates of the brands that provide such service. In the same vein, agent empowerment is key to these great customer experiences, as a successful contact center depends on the...
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