Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Hear from Derek Wilson, CIO of Origin Enterprises PLC, one of the finalists for the Microsoft Convergence 2014 Europe Customer Excellence Awards, on how Microsoft Dynamics AX and partner Columbus have helped improve productivity & management information, as well as integrate three separate business platforms into a single set of processes. For more Microsoft Dynamics Customer Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

What Moore's Law Has In Common with the Contact Center

For many contact center managers, the prospect of figuring out how best to utilize contact center agents in dealing with Facebook and Twitter messages and wall posts and direct messages can be a daunting task. It’s easy to fondly recall the days when e-mail was the new big thing that contact centers had to additionally manage. Now, today’s multi-channel call...
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