Microsoft Convergence 2015 â Keynote Highlights

Microsoft Convergence 2015 â Keynote Highlights

Microsoft Convergence 2015 â Keynote Highlights

Microsoft CEO Satya Nadella, Kirill Tatarinov and other Microsoft executives speak at the opening keynote for Convergence 2015. The keynotes focused on how it takes more than just technology to transform business with data – it requires creating a culture that empowers everyone to have access to data and insight. That’s when business transformation truly happens. For more from Microsoft Convergence 2015, visit: http://news.microsoft.com/convergence2015/

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7 Tips for Training Call Center Agents Effectively

Call center agents are at the core of every brand’s customer experience. As they are given the important tasks of communicating with customers and finding solutions while using numerous technologies, it’s essential that they receive the proper training to deliver the best service possible. Here are seven tips for training call center agents effectively. Use customer feedback as training material...
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