Microsoft Dynamics AX 2012 can offer your organisation a powerfully integrated HR solution

Microsoft Dynamics AX 2012 can offer your organisation a powerfully integrated HR solution

Microsoft Dynamics AX 2012 can offer your organisation a powerfully integrated HR solution

Microsoft Dynamics AX 2012 clearly displays position information in easy-to-understand graphical hierarchies, which are used across the solution for workflow allocation. Watch our video to see how each employee record holds detailed information relevant to the individual; including employee loaned items from fixed assets, skills and competencies relevant to an organisation and position assignment details in either a summary view or a more detailed historical video of information. For more information about Microsoft Dynamics AX 2012, visit http://www.microsoft.com/en-gb/dynamics/erp-ax-overview.aspx.

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Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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