Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Host Doug Adams, Microsoft Dynamics CRM Sales Director, and Evan de la Torre, Executive Advisor, CEB Sales Leadership Council, share CEB’s latest research on winning consensus-building approaches. For more information on webinars from Dynamics Cafe, visit www.dynamicscafe.com.

By Vocalcom

5 Tips for Positive and Powerful Customer Service Language

In customer service, language is everything. When a customer contacts a company with a concern or needs more information about a product, clarity is critical to making sure both the agent and customer are able to work together to find a solution or the information sought. However, brands nowadays are faced with a bit of a paradox: call scripts are...
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