Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Host Doug Adams, Microsoft Dynamics CRM Sales Director, and Evan de la Torre, Executive Advisor, CEB Sales Leadership Council, share CEB’s latest research on winning consensus-building approaches. For more information on webinars from Dynamics Cafe, visit www.dynamicscafe.com.

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What is a Web-Based Contact Center?

Everything is moving to the Internet today. The fact that consumers today prefer engaging over the Web is indisputable; every minute, over 630,000 GB of global IP data is transferred, and by 2015, the number of networked devices will be twice that of the global population. Of course, the contact center is shifting to reflect this proliferation of the Internet...
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