Microsoft Dynamics CRM 2014ko udaberriko zerbitzuak kudeatzeari buruzko informazio orokorra

Microsoft Dynamics CRM 2014ko udaberriko zerbitzuak kudeatzeari buruzko informazio orokorra

Microsoft Dynamics CRM 2014ko udaberriko zerbitzuak kudeatzeari buruzko informazio orokorra

Bideo labur honekin, zure bezeroarentzako arreta-zerbitzuko agenteei Microsoft Dynamics CRM aplikazioan behar dituzten tresnak ematen ikasiko duzu. Prozesu guztiak Zerbitzu-kudeaketa bakar batean konfiguratzen ikasiko duzu, hala nola SLAk eta eskubideak eta kasu-ebazpenen tenporizadoreak. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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