Microsoft Dynamics CRM 2014ko udaberriko zerbitzuak kudeatzeari buruzko informazio orokorra

Microsoft Dynamics CRM 2014ko udaberriko zerbitzuak kudeatzeari buruzko informazio orokorra

Microsoft Dynamics CRM 2014ko udaberriko zerbitzuak kudeatzeari buruzko informazio orokorra

Bideo labur honekin, zure bezeroarentzako arreta-zerbitzuko agenteei Microsoft Dynamics CRM aplikazioan behar dituzten tresnak ematen ikasiko duzu. Prozesu guztiak Zerbitzu-kudeaketa bakar batean konfiguratzen ikasiko duzu, hala nola SLAk eta eskubideak eta kasu-ebazpenen tenporizadoreak. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

5 Ways to Drive Productivity in the Contact Center

A contact center can be an intense working environment, as agents and managers alike juggle numerous tasks at a rapid pace while striving to perform at their best. With the frequent consideration of such metrics as average handling time and first contact resolution rates, agents may feel particularly stressed and lose their productivity when their time and energy are not...
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