Microsoft Dynamics CRM 2015 Enhanced SLA New Features

Microsoft Dynamics CRM 2015 Enhanced SLA New Features

Microsoft Dynamics CRM 2015 Enhanced SLA New Features

This video describes the new Enhanced SLA features in Microsoft Dynamics CRM 2015. http://community.dynamics.com/product/crm/f/32.aspx

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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