Part 1 : Microsoft Dynamics CRM 2015 Features and Functionalities - New and Enhanced Features

Part 1 : Microsoft Dynamics CRM 2015 Features and Functionalities - New and Enhanced Features

Part 1 : Microsoft Dynamics CRM 2015 Features and Functionalities - New and Enhanced Features

This video describes the new Full Text Search Quick Find feature released in Update Rollup 1 for Microsoft Dynamics CRM 2015 On Premise. Brief overview of how the end user will benefit from the new feature, the performance improvements and results from test carried out on Full text Search in CRM 2015 and infrastructure of the feature. http://youtu.be/yR-_KyqeFuQ http://community.dynamics.com/crm/default.aspx

By Vocalcom

Majority of Call Center Execs Believe They Deliver High Quality Customer Service

We all know that providing stellar customer service is important. This means ensuring a positive customer experience and adopting a multi-channel approach so that your customers are constantly satisfied. Despite these being the top two challenges cited by contact centers today, call center executives are apparently very confident when it comes to the customer service they deliver. According to a...
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