Microsoft Dynamics CRM â Køforbedringer vÃ¥ren 2014

Microsoft Dynamics CRM â Køforbedringer vÃ¥ren 2014

Microsoft Dynamics CRM â Køforbedringer vÃ¥ren 2014

Her er en videooversikt over hvordan kundebehandlingsledere kan konfigurere køer for automatisering i flere kanaler fra e-poster og sosiale kanaler i Microsoft Dynamics CRM. Den dekker også hvordan du kan angi private køer, konfigurere automatiske saksopprettelsesroller, og se en oversikt over alle køene i Servicebehandling-rutenettet. Du finner mer informasjon her: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

How to Empower Contact Center Agents

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Listening to their customer experiences and allowing them some autonomy...
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