Microsoft Dynamics CRM for Your Business

Microsoft Dynamics CRM for Your Business

Microsoft Dynamics CRM for Your Business

Microsoft Dynamics CRM delivers sales, marketing and service tools that help you drive your business forward. Learn more at msft.it/DynamicsCRM Other videos in the series include: Microsoft Dynamics Marketing Drives Results http://youtu.be/zR1oTpIjA5Q Microsoft Dynamics CRM Helps You Help Your Customers http://youtu.be/b5vLvU-iULo Microsoft Dynamics CRM for Sales Productivity http://youtu.be/e5F-x9u_fb4

By Vocalcom

How to Empower Contact Center Agents

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Listening to their customer experiences and allowing them some autonomy...
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