Microsoft Dynamics CRM PÄrskats par servisa pÄrvaldÄ«bu â 2014. gada pavasaris

Microsoft Dynamics CRM PÄrskats par servisa pÄrvaldÄ«bu â 2014. gada pavasaris

Microsoft Dynamics CRM PÄrskats par servisa pÄrvaldÄ«bu â 2014. gada pavasaris

Šajā īsajā video varat uzzināt, kā nodrošināt klientu apkalpošanas aģentiem vajadzīgos rīkus darbam programmatūrā Microsoft Dynamics CRM. Uzziniet, kā vienā sadaļā — Servisa pārvaldība — iestatīt visu vajadzīgo, tostarp SLA, pilnvaras un atpakaļskaitīšanas taimerus pieteikumu risinājumiem. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

Part 2 - 10 Quick, Need-to-Know Facts for Call Center Survival

When call center executives were asked what were the top challenges they faced when it came to “Intraday Management” (the day-to-day running of their call center) they picked 10 areas of concern. While part one of this article addressed the first five topics, this concluding portion will tackle five other challenges managers confront – from allocating idle time and allowing...
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