Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Donosimo videopregled kako voditelji službe za korisnike mogu postaviti redove čekanja za višekanalno, automatizirano stvaranje slučaja na temelju e-pošte i društvenih kanala u sustavu Microsoft Dynamics CRM. U njemu se objašnjava i definiranje privatnih redova čekanja, postavljanje uloga za automatsko stvaranje slučajeva te pregled svih redova čekanja pomoću mreže za upravljanje uslugama. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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A Closer Look at Why Complexity is Today's Biggest Multi-Channel Challenge

If you’re involved in the contact center industry, you’ve most likely heard the customer request for multi-channel customer service; however, 40 percent of companies aren’t hearing their customers clearly. According to Econsultancy’s Multi-Channel Customer Experience Report, 40 percent of organizations say that complexity prevents them from improving their multi-channel service or from considering more advanced call center applications, solutions and...
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