Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Microsoft Dynamics CRM proljeÄe '14. PoboljÅ¡anja reda Äekanja

Donosimo videopregled kako voditelji službe za korisnike mogu postaviti redove čekanja za višekanalno, automatizirano stvaranje slučaja na temelju e-pošte i društvenih kanala u sustavu Microsoft Dynamics CRM. U njemu se objašnjava i definiranje privatnih redova čekanja, postavljanje uloga za automatsko stvaranje slučajeva te pregled svih redova čekanja pomoću mreže za upravljanje uslugama. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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Video and Cloud Are on the Rise for the Enterprise

Contact center managers agree: the easier it is to move information, the more convenient it is to send high-quality video. That’s exactly why the added storage benefits of cloud technology are so enticing for those looking to take the plunge into a fully cloud-based system. And top industry analysts agree. For example, according to Diane Myers, principal analyst for VoIP,...
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