Lead Scoring - Microsoft Dynamics Marketing 2015 Update Lead Management New Features

Lead Scoring - Microsoft Dynamics Marketing 2015 Update Lead Management New Features

Lead Scoring - Microsoft Dynamics Marketing 2015 Update Lead Management New Features

This video describes the new Lead Management features in the Microsoft Dynamics Marketing 2015 Update including lead scoring. http://community.dynamics.com/product/crm/f/32.aspx

By Vocalcom

10 Customer Service Skills for the Savvy Call Center Agent

Call center agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, and feedback from managers, for example-there are nuances to agent behavior which can mean the difference between a poor or...
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