Microsoft Dynamics Marketing 2015 Update Sales Collaboration New Features

Microsoft Dynamics Marketing 2015 Update Sales Collaboration New Features

Microsoft Dynamics Marketing 2015 Update Sales Collaboration New Features

This video describes the new sales collaboration features in the Microsoft Dynamics Marketing 2015 Update. http://community.dynamics.com/product/crm/f/32.aspx

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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