Microsoft Dynamics Marketing Trial Quick Start Guide

Microsoft Dynamics Marketing Trial Quick Start Guide

Microsoft Dynamics Marketing Trial Quick Start Guide

Microsoft Dynamics Marketing is available in a trial version at crm.dynamics.com/marketing.  In this video, Renee Wesberry walks through a quick start demonstration to setting up sample data and templates, setting up your dashboard, providing a view into the campaign calendar and automation flow, and creating email and tracking email performance. For more information about Microsoft Dynamics Marketing, visit http://www.microsoft.com/en-us/dynamics/marketing-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=518218

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Hot Call Center Topic: Customer Segmentation

The idea of segmenting customers based on qualifying data is important, though it may come with initial reservations. Objectively, your customers may be opposed to being treated differently than others based on certain qualities or metrics; however, at the same time, it’s important to realize that not all customers are created equal. Consider customer demographics, which can better prepare agents...
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